Q: Insurance

Q: Are shipments insured? A: Yes. All cargo shipped by air is covered by international airline liability insurance at no extra cost to you, in full accordance with global conventions. In the unlikely event of loss or damage, the carrier airline will compensate you up to USD 30 per kilogram of gross weight completely free of charge -no paperwork on your part! This standard coverage is included in your freight rate from day one, giving you valuable peace of mind right out of the gate.

Q: Pets

Q: Can I ship my pet unaccompanied by air freight? A: Yes. At Tehran Freight , we make safe pet relocation possible via air cargo (unaccompanied). With our dedicated Pet Travel team and full IATA regulations compliance, your beloved companion will travel in complete safety and comfort. To proceed smoothly, the following requirements and documents must be prepared:  Valid veterinary health certificate -to be reviewed first to confirm the requested route is feasible,  Import Permit for some destination countries (If any),  Rabies test result and valid vaccination card,  Export veterinary quarantine permit issued by Iran’s Veterinary Organization, (we may obtain this for you when required)  Preparing the proper standard travel cage, tailored to your pet's size and breed.

Question 1

General

Accepted Answer

Q: I am flying as a passenger with Airline A on date B to destination C. Will my cargo be transported on the same flight and airline, and reach my destination on the same date and time?

A: The answer is No.

Passenger transportation and air cargo (freight) services are entirely independent of one another and operate separately. Your cargo will not be necessarily shipped on the same aircraft as your passenger flight, even if booked with the same airline and on the same date.

Q: How can I insure my cargo?

A: In case of damage, any shipment sent by air is, according to the international conventions governing air transport, automatically covered by the carrying airline for free (without any additional charge), up to a limit of US$30 per kilogram of gross weight. Therefore, it can probably be said the majority of the shipments around 99% do not need any additional insurance coverage. You can ship confidently knowing your goods are insured from the start.

Q: Do I have to pay customs duties at the destination?

A: This question requires a bit of explanation, but in short: Shipments sent under the category of personal or goods and personal belongings are, in most destination countries, exempt from customs duties and taxes. This exemption applies because these items are considered to have no commercial value, allowing customers to move their personal belongings internationally without incurring additional charges.

Q: Will my shipment be delivered to my home at the destination?

A: No. Air freight services cover transportation from the shipper’s door at origin to the customs warehouse at the destination airport. In other words, this is a Door-to-Airport service. By regulation, the clearance of shipments containing personal belongings must be carried out directly by the consignee. One of the consignees listed on the airway bill can simply approach the customs office at the destination airport and, through a short process taking only a few minutes, easily clear the shipment.

Q: Can oversized household items such as furniture or piano be shipped by air?

A: Yes. Shipping large or heavy household items -such as pianos, furniture, bedroom sets, etc. requires custom-built wooden crates tailored to the exact size and dimensions of each item. This ensures maximum safety and protection during transport, while also allowing optimal use of internal crate space, and remaining empty spaces inside the crate can be efficiently filled with smaller items to optimize capacity.

Q: What is the difference between air freight and sea freight?

A: Beyond the speed factor, these two shipping methods differ in several fundamental ways. Some of the most important differences include: Charges in sea freight are primarily volume-based, determined by the device (container) space utilized (CBM), with weight rarely affecting the rate. In air freight, pricing is calculated using chargeable weight -the higher of actual weight or volumetric weight (based on package dimensions). Standard air freight packages are restricted to a maximum height of 160 cm. Sea freight allows palletized cargo up to 260 cm in height for optimal container loading.

For large scale cargo moved via dedicated freighter aircraft under Charter Party terms, air freight height restrictions are significantly relaxed, varying by aircraft type and less restrictive. For a full and detailed comparison of the two methods, please read a comprehensive guide in the Blog section. It covers every key question and is strongly recommended to read through.

Q: How is the cost of international air freight calculated?

A: The main part of the air freight cost is the freight charge itself, which is calculated based on weight. In other words, unlike sea freight - where the rate is essentially sold based on a fixed loading space- air freight charges are inherently “weight-based.” However, it is important to note that compartments space in aircrafts is limited, therefore the volumetric weight (or chargeable weight) of the shipment is also calculated by measuring the external dimensions of each package and applying the standard formula. The result is then compared with the shipment’s actual gross weight, and whichever weight higher becomes the basis for calculating the air freight charge.

Q: How long does air freight delivery take?

A: The transit time for air cargo varies between 2 to 10 days, depending on several factors, including the flight schedules of airlines operating on the requested route, whether the destination is within the carrier’s direct flight network (online) or requires interline connections (offline), and seasonal traffic conditions (low season vs. high season). On offline routes, this timeframe may extend to more than two weeks. However, on high-demand and frequently serviced routes, the typical transit time is usually between 4 to 8 days.

Q: How do air freight companies track cargo?

A: For every shipment dispatched by air, a set of labels -known as tags- is printed at the time the Air Waybill is issued, with one tag for each individual package. These tags, which are attached to every piece of the shipment, contain a unique Barcode or QR code that includes key information such as the Air Waybill number, origin and destination airport codes, potential transit points (if any), as well as the gross weight and number of packages. In addition, details of all cargo loaded onto each flight are transmitted via telex or other online communication systems to the destination station and any transit points along the route. Together, these proceedings and supporting arrangements enable real-time cargo tracking for both airlines and their customers.

Q: How do shipping costs differ between countries?

Air freight rates are primarily driven by distance and the specific route millage between origin and destination airports. In addition to the base rate, two critical variable components significantly influence the final cost:

 Fuel Surcharge: adjusted regularly in line

with global jet fuel price fluctuations.

 Security Surcharge: applied uniformly to

cover mandatory aviation security

screening and procedures.

Together, route distance, fuel surcharge, and

security surcharge form the core pillars of

international air freight pricing.

Q: What typically causes delays in air cargo delivery?

A: The term “delay” is not entirely accurate when applied to air freight. It is more appropriate to refer to it as a “schedule adjustment” or “flight change”. In practice, changes to the original flight schedule are rare. However, airlines reserve the unilateral right to modify flight timings when operationally necessary, and such adjustments are unavoidable. The perception of “delays” in air cargo stems from the inherent complexity of the operational ecosystem. Performance depends on a tightly interconnected chain of processes, regulatory requirements, security protocols, ground-handling activities, and coordination across multiple stakeholders -all functioning as a single, interdependent system. It is worth highlighting that in over 95% of cases, shipments depart and arrive exactly as per the original confirmed booking, with no changes to the scheduled flight date or time.

Q: What is an air waybill (AWB) and how is it issued?

A: The Air Waybill (AWB) is the official document of the international air freight shipments, issued either directly by the carrying airline or by its authorized agents at the time of cargo acceptance. It is a detailed official document containing shipment specifics (origin, destination, piece count, weight, dimensions, commodity description, and handling instructions).

Question 2

Restricted and Prohibited Items

Accepted Answer

Q: What types of goods can be shipped by air?

A: In air transportation, apart from packaging size restrictions (especially regarding the height of packages), there is almost no limit on acceptable weight. Therefore, almost any goods can be shipped by air as long as they are:

- not restricted or prohibited by the customs regulations of the origin or destination country,

- not banned by the transporting airline, and

- not classified as “Dangerous Goods” under the

9 classes defined by IATA for air transportation.

Q: What are the weight and size restrictions for air freight?

A: Contrary to common belief, air transport has no fixed weight limit. As long as the total height of packages (or palletized loads, including the pallet base) does not exceed the maximum allowable loading height of 160 cm, almost any shipment can be accepted and transported by air. For exceptionally large or heavy consignments, the only practical limitation is the capacity of each individual flight. In such cases, the shipment may simply be split and transported across multiple consecutive or scheduled flights -ensuring delivery without compromise.

Q: Which items are prohibited in personal belongings from air shipment?

A: The following items are strictly prohibited from being transported by air in personal belongings:

- Explosives and pyrotechnics

- Flammable solids and liquids

- Batteries

- Sprays (aerosols)

- Adhesives and paints

- Liquids in general

- Powders and pastes in general

- Perishables

- Frozen food items

- Pharmaceutical products in large amounts

more than prescribed quantity for personal use

only.

- Passports (whether belonging to the passenger or third parties)

- Gemstones, gold coins, securities, and cash

- Antiques and authentic works of art

- Handwritten manuscripts and original artwork

- Radio and telecommunications equipment,

receivers

- Narcotics and psychotropic substances

- Alcoholic beverages

- Gambling devices and equipment

- Firearms of any kind

For the complete and up-to-date list of

prohibited and restricted items, please refer to

the “Additional Information” section.

Q: Is it permitted to ship cosmetics and personal care products by air as personal effect shipment?

A: Some cosmetics products are strictly prohibited because they fall under one of the 9 classes of Dangerous Goods, such as nail polish and nail polish remover (acetone), hair dye and oxidants/peroxide developers, all types of aerosols and sprays, perfumes and colognes, etc. Such products cannot be accepted in air freight as personal effect shipment under any circumstances.

Q: Is it permitted to ship liquids by air?

A: No, the acceptance and transport of liquids in personal effects shipments is generally prohibited.

Q: Is it possible to ship food items by air?

A: It is strongly recommended to refrain from including any food items -whether perishable or non-perishable- in air freight shipments.

Q: Can I ship medicines by air?

A: The acceptance and shipment of medicines in large or non-standard quantities -whether over the-counter (OTC) or prescription drugs such as painkillers and antibiotics- is not permitted.

Can rice be shipped in large quantities ?

A: The answer to this question largely depends on factors such as the customs regulations of the destination country and the quantity of rice relative to the total volume of the shipment. For example, amounts in the range of 20-30 kg for personal consumption within an air shipment with a gross weight of approximately 70 to 100 kg may be acceptable, depending on the intended destination.

Q: Can bulky household items such as furniture, pianos, etc. be shipped by air?

A: Yes, acceptance and shipment of large and heavy items such as piano, furniture, bedroom sets, sideboards, display cabinets, etc. is fully possible. These items require the construction of custom-made wooden crates precisely tailored to the dimensions of each piece. This ensures maximum protection and safety of the goods during transport while optimizing the use of any empty space inside the crate, allowing smaller items to be packed alongside if needed and feasible. With professional custom crating, even your most valuable and oversized household items can be moved safely and efficiently by air.

Q: Is it permitted to ship carpets by air?

A: Yes, both hand-knotted and machine-made carpets can be shipped by air, provided that the total area remains within the limits specified by customs authorities for personal/household use in personal effects shipments.

Q: What are the conditions for shipping Dangerous Goods (DG) by air?

A: Dangerous Goods in air transport are classified into 9 distinct classes, each having its own highly specific regulations regarding permitted quantities, special packaging requirements, etc. This is an extremely broad, complex, and specialized subject that cannot be fully covered here. For your general awareness, a brief overview of the 9 classes of Dangerous Goods for air transport is provided here. The very first step in shipping Dangerous Goods by air is to submit the Material Safety Data Sheet (MSDS). You can find detailed information about the MSDS requirements and the full process in a dedicated article titled “Conditions for Shipping Dangerous Goods by Air” in the relevant section.

Question 3

Steps and Procedure for Cargo Acceptance

Accepted Answer

Q: What are the steps for air shipping from Iran to international destinations?

A:

1- Feasibility assessment for the availability and suitability of service provisions in the requested route.

2 - Submission of preliminary cargo details (essential information) including estimated weight, type and nature of goods, quantities, dimensions, and the estimated value of the shipment.

3 - On-site inspection for high-volume, heavy, or diverse cargoes (e.g. furniture or bulky household items), will be provided. With sharing your address and location, a free of charge visit for accurate assessment will be also scheduled.

4 - Quotation for total estimated shipping costs.

5 - Review and confirm the quoted estimated costs.

6 - Providing the necessary information for official cargo acceptance and issuance of the Air Waybill (AWB).

7 - Schedule convenient date and time for collection, and share the exact pickup address and location for seamless arrangements.

8 - Completion of the formal application (introduction/request) form.

9 - Receiving a softcopy of Air Waybill via email, WhatsApp, or preferred messaging platform.

10 - Settle the agreed charges and receive your booking confirmation along with a direct online tracking link from the carrier’s website (using your Air Waybill number).

11 - Forwarding the Air Waybill and booking details to the consignees. For your information, the list of required items and documents for shipping personal effects and household goods is provided here. You can track all stages of your shipment directly on the Tehran Freight website using your tracking code (same as Air Waybill number). Real-time online tracking of your cargo is available here.

Q: What documents and information are required to ship personal effects from Iran to other countries?

A: To send personal belongings by air, the following must be provided:

1. A softcopy of the shipper’s passport

2. The shipper’s full address

3. Exact name and family name of the consignee(s) to be accurately printed on the Air Waybill, including ZIP code, email address, landline and mobile phone numbers, passport number or any other official ID card number of the consignee(s).

Q: What documents and information are required to ship non-commercial product samples from Iran to other countries?

A: For shipping of non-commercial product samples, the following must be provided:

Preparation of an official request letter addressed to the airport customs authority, stating the purpose of sending your manufactured product sample to the specified destination and authorizing Tehran Freight to proceed with all required customs formalities on your behalf. A downloadable, editable template of the introduction letter for non-commercial samples is available here.

 A clear image of the goods or the product catalog

 A proforma invoice for the goods (in Iranian Rial)

 Identifying the goods’ value in USD or the official currency of the destination country, required for preparing the invoice to be submitted to destination customs

 Ensuring that the consignee or buyer at the

destination is able to clear the shipment through customs upon arrival.

Q: What documents and information are required for commercial air export shipments from Iran to other countries?

A: For exporting the commercial goods, the following must be provided:

 Preparation of an official request letter

addressed to the airport customs authority,

stating the purpose of exporting your

manufactured products to the specified

destination and authorizing Tehran Freight as

the official representative to complete all

required customs formalities on your behalf,

To download an editable template of this

customs introduction letter for commercial

exports click here.

 Providing an image of the goods or the

product catalog,

 Submitting a commercial invoice in Iranian

Rial along with a detailed packing list,

 Declaring the goods’ value in USD or the

official currency of the destination country

(required for preparing the invoice to be

submitted to destination customs),

 Ensuring that the consignee or buyer at

destination is able to clear the shipment

through customs upon arrival.

 Providing the consignee’s EORI number for

exporting commercial goods to European

destinations (mandatory for import customs

clearance in the EU.

Q: What documents and information are

required for commercial air import shipments

to Iran?

A: To import commercial goods by air (into Iran),

the following documents must be provided:

 Providing a Proforma Invoice issued by the

foreign seller, preferably including the HS

Code (customs tariff code) of the goods,

 Providing a detailed packing list clearly

stating: gross weight of the shipment, type

and number of packages, and most

importantly exact dimensions of each

package in centimeters,

 Providing a clear image of the goods or a complete product catalog containing full and

accurate technical specifications,

 Providing official Import Order (Registration)

completed in the Comprehensive Trade

System (NTSW)

The official portal for registering imported goods

is available here. Alternatively, you may directly

visit the official website: https://ntsw.ir

 In case the purchase term is Ex-Work and

Tehran Freight is required to pick up the

shipment from the door of the seller or

supplier's warehouse at the origin; it is

mandatory to provide the exact address of

the delivery/pickup location in order to

estimate the cost of cargo collection.

Q: Can I also send goods other than personal

belongings for my individual business at the

destination?

A: Yes, provided the following conditions are

met, you may send other goods separately (in

addition to personal belongings) that are related

to your individual business in your country of

residence:

 The goods must be manufactured in Iran.

 The goods must be brand-new not second-

hand.

 Entry of the goods must be permitted and

approved by the customs authorities of your

country of residence, based on the officially

registered business you hold there.

 The destination country’s Customs must

have no objection to the entry of

commercial goods originating from Iran,

taking into account the existing sanctions

regime.

 Before taking any action in this regard, make

sure and verify in advance -with supporting

evidence and reliance on the permits

obtained for registering and establishing the

said business from the relevant local

authorities (The shipment can actually be

cleared through customs at the destination).

Q: Is it possible to ship professional related

tools (equipment) for use at my destination?

A: Yes, in addition to your personal belongings,

you may separately ship professional tools and

equipment related to your individual business or

profession to the designated destinations,

provided the following conditions are met:

 You must provide valid supporting

documents to the customs authorities of

both the origin and destination countries,

obtain official approval from both sides

confirming the professional tools relate to

your export and import profession.

 The entry of these items must be permitted

and unrestricted by the customs authorities

of your country of residence, based on your

registered business or professional activity in

that country.

 The customs authorities of the destination

country must approve the entry of non-

personal and possibly second-hand goods

originating from Iran, with regards to the

applicable sanctions.

Prior to taking any action, make sure in advance

that your shipment can be cleared by the

relevant local customs authorities at the

destination based on the permits or approvals

obtained for initiating and operating your

business/profession there.

Q: What should I do if my cargo gets lost at the

airport?

A: The loss of accepted cargo within airport

premises is extremely rare. According to

officially published global statistics, the volume

of shipments goes missing after being cleared

and accepted by customs at the origin airport

represents a negligibly small and statistically

insignificant percentage. Therefore, this concern

is essentially unwarranted, and dwelling on it

only creates unnecessary anxiety.

That said, in the highly unlikely event that such a

situation arises, customers can take the

appropriate steps and procedures outlined in

the “Additional Information” section of our

Page 6 of 2

website.

Our team fully support you throughout the

tracing and resolution process to ensure a swift

and satisfactory outcome.

Q: How to avoid customs penalties (or extra

charges)?

A: Let us first remove the term “penalty” and

clarify the question.

The relatively small amounts that consignees

occasionally pay at the destination airport -

which are often mistakenly referred to as

“customs penalties”- are, in the vast majority of

cases, not “penalty” at all. These charges are

indeed the standard fees for issuing the

required clearance documents, such as the

required documentation for customs clearance,

delivery order, and warehouse receipt, in

accordance with the official tariff applicable at

the destination country. In other words, they

are normal and fully legitimate handling &

documentation costs, not penalties.

Question 4

Packing

Accepted Answer

Q: What packaging is suitable for my cargo?

A: In general, packaging should be appropriate to the nature of the goods and the sensitivity and vulnerability of the cargo. Regardless of the nature of the goods, a very important point in cargo packaging is that, as long as the items are not damaged, the cargo should be packaged with the least possible volume and occupied space in order to reduce the volumetric weight and, as a result, reduce shipping costs.

- Non-sensitive clothing and personal belongings: in a suitcase or carton with enough acceptable strength.

- Decorative items, tableware sets and fine chinaware (porcelain): Preferably packed in their original cartons with expanded
polystyrene foam custom-molded foam. In other case, every single piece must be individually wrapped in protective foam or bubble wrap, carefully placed inside sturdy cartons, and finally palletized, securely strapped, and shrink-wrapped for maximum protection.

- Kitchenware: Preferably in original boxes, otherwise wrapped inside protective cartons.

- Heavy items such as pianos, sofas, bedroom sets, buffets, display cabinets, etc.: Such pieces require custom-built wooden crates precisely tailored to their exact dimensions for ultimate protection,
or, whenever feasible, professionally secured and braced on pallets with strong strapping and padding.

- Exquisite hand-knotted rugs: Preferably gently folded and nestled inside protective suitcases or sturdy cartons.

- Machine-made carpets: Neatly rolled, protected in their original covers or wrapped in high-quality nylon sheeting.

Q: How to properly pack a shipment for air freight ?

A: Any proper, standard-compliant packaging for the safe transport of any cargo via air -regardless of the nature or value of the goods
must meet the following key requirements:

- The packaging itself and materials must be specifically selected to match the type and requirements of the enclosed items.
- High-grade and premium-quality packaging materials and accessories should be used.

- The packaging must provide the necessary structural strength and
durability -proportionate to the type and weight of the goods- to fully protect the contents.

- It must withstand physical impacts, including potential drops from a specified minimum height during handling, loading, and transport
operations.

- The outer wrapping and covering must feature a cohesive, high-integrity structure that is fully resistant and impermeable to environmental factors, adverse weather conditions, precipitation (even in open-air environments), dust, and other airborne
contaminants.

For detailed information, please refer to complete “Standard Packaging Guide” here.

Q: Is on-site packaging at my home or location
available?

A: Yes. We offer professional on-site packaging services directly at your home, office, or wherever your shipment is located -provided
that there is sufficient indoor and outdoor space to safely carry out the packing process, and a suitable time slot and accessible location for Tehran Freight packing team.

Q: Can i deliver my shipment as it is, without additional packaging?

A: Yes, it is possible in certain cases. If the operational guidelines and acceptance regulations and instructions of the carrier airline
permit Tehran Freight to accept the goods in their current condition, your shipment could be received and forwarded without additional
packaging -or with only minimal packaging that meets the basic required standards. In such cases, you are requested to sign a written undertaking letter in which you, as the shipper, formally accept full responsibility for any potential damage or loss that may occur during handling and transport all the way to the final
destination.

Q: How to properly pack a shipment for air
freight?

A: Any proper, standard-compliant packaging for the safe transport of any cargo via air -regardless of the nature or value of the goods
must meet the following key requirements:

- The packaging itself and materials must be specifically selected to match the type and requirements of the enclosed items.

- High-grade and premium-quality packaging materials and accessories should be used.
- The packaging must provide the necessary structural strength and
durability -proportionate to the type and weight of the goods- to fully protect the contents.
- It must withstand physical impacts, including potential drops from a specified minimum height during handling, loading, and transport
operations.
- The outer wrapping and covering must feature a cohesive, high-integrity structure that is fully resistant and impermeable to environmental factors, adverse weather conditions, precipitation (even in open-air environments), dust, and other airborne contaminants.

Question 5

Routes

Accepted Answer

Q: Which destinations are available for air
freight shipping?

A: Currently, freight shipping services to most
destinations with significant Iranian diaspora
communities worldwide is provided by Tehran
Freight. Here are some of destinations:
Canada: Toronto, Montreal, Vancouver, Calgary,
Edmonton, Winnipeg, Halifax, Ottawa, …
United States: Los Angeles, San Francisco,
Houston, Dallas, Austin, El Paso, Philadelphia,
Pittsburgh, Washington D.C., Baltimore,
Orlando, Miami, New York, Newark, Chicago,
Boston, Atlanta, Denver, Detroit, Cleveland,
Charlotte, Memphis, Seattle, Phoenix,
Huntsville, ...
Australia: Sydney, Melbourne, Adelaide,
Brisbane, Perth, ...
New Zealand: Auckland, Christchurch,
Wellington, ...
United Kingdom: London, Manchester,
Birmingham, Newcastle, Aberdeen, Glasgow,
Edinburgh, ...
United Arab Emirates: Dubai, Sharjah, Abu
Dhabi ...
Plus, all major capitals, metropolitan areas, and
key European cities in Schengen and
Scandinavia zones.
For an up-to-date list of available destinations
from Iran, click here.

Q: Can I ship personal belongings from abroad
back to Iran?

A: Yes, at Tehran Freight, we currently offer
inbound air cargo services for personal effects
and household goods from Canada and the
United Kingdom. We are rapidly expanding to
additional international origins in the very near
future.

Q: Do we only accept shipments from Tehran,
or can cargo be sent from other cities in Iran as
well?

A: Not at all -we are re nationwide! Tehran
Freight proudly serves customers across all
cities of Iran. Our clients can take full advantage
of our premium air freight services to
destinations worldwide. No matter where you
are, shipping with Tehran Freight is always
convenient, reliable, and hassle-free!

Q: Is online shipment tracking available?

A: Yes. Stay informed 24/7 with Tehran Freight’s
advanced online tracking system!
You can easily track your shipment online either
on the carrier airline’s official website or right
here on our platform in the “Tracking Shipment”
section. Simply select the relevant airline, enter
your Air Waybill Number, and instantly access
up-to-the-minute status updates, including:
 Current cargo reservation and flight
details,
 Scheduled flight numbers,
 Estimated departure date and time from
the origin airport,
 Arrival and departure times at any
transit/transfer points,
 Expected arrival date and time at the
final destination airport.
Any changes will be also reflected live and
instantly, giving you complete peace of mind
and full control over your cargo’s journey.

Question 6

Costs

Accepted Answer

Q: How much will it cost to ship my cargo per kilogram ?

A: At Tehran Freight, every weight bracket
comes with its own tailored pricing structure.
We don't believe in one-size-fits-all -instead,
based on the dimensions of your packages and
the estimated weight, a comprehensive, binding
package quote will be provided which covers the
full cost of air shipment.
Transparency is our edge. We do not just share
rates; but present you how the break down
(quote) is calculated, so you understand every
element to maximize value and benefit from the
money you spend on total shipping costs.

Q: How much does standard packaging cost?

A: Every shipment is unique -and so is the
packaging price. At Tehran Freight, packaging
costs are always tailored precisely to your
specific cargo. There is no fixed tariff, because
the final price depends entirely on the actual
materials and labor required for safe, airline-
compliant protection of your items. Here are the
key factors that determine the cost:
 Type and quantity of protective
materials used (e.g. foam sheets, bubble
wrap, Plastifoam sheets, corner
protectors)
 Number of cartons, wooden crates, or
pallets (if required)
 Amount of strapping tape and wrapping
 Whether custom-built wooden cases or
specialized cradles are needed
 Total time and expertise invested by the
packing team

Q: Will I have to pay any fees when my
shipment is delivered at the destination?

A: The answer requires a bit of explanation. In
short, for shipments classified as “used personal
effects” or “household goods”, you will almost
always be exempt from customs duties and
taxes at the vast majority of destination
countries. Because these items have “no
commercial value” (pre-owned belongings), customs authorities worldwide typically clear
them duty-free and tax-free.

Q: Is there any charge for an on-site visit and
consultation?

A: No. In case your shipment includes bulky,
heavy, fragile, or high-value items that require
precise measurement, accurate cost estimation,
and expert consultation on the optimal
packaging and shipping solution, Tehran Freight
expert team directly approaches to your
location at no cost whatsoever. This
complimentary on-site visit (scheduled at your
convenience) includes measurement and
volume/weight assessment, customized
packaging recommendations, preliminary
quotation for both packaging and air freight,
and professional guidance to ensure maximum
protection and cost-efficiency.

Question 7

Insurance

Accepted Answer

Q: Are shipments insured?

A: Yes. All cargo shipped by air is covered by
international airline liability insurance at no
extra cost to you, in full accordance with global
conventions. In the unlikely event of loss or
damage, the carrier airline will compensate you
up to USD 30 per kilogram of gross weight
completely free of charge -no paperwork on
your part! This standard coverage is included in
your freight rate from day one, giving you
valuable peace of mind right out of the gate.

Question 8

Pets

Accepted Answer

Q: Can I ship my pet unaccompanied by air
freight?

A: Yes. At Tehran Freight, we make safe pet
relocation possible via air cargo
(unaccompanied). With our dedicated Pet Travel
team and full IATA regulations compliance, your
beloved companion will travel in complete
safety and comfort. To proceed smoothly, the
following requirements and documents must be
prepared:
 Valid veterinary health certificate -to be
reviewed first to confirm the requested route is feasible,
 Import Permit for some destination
countries (If any),
 Rabies test result and valid vaccination card,
 Export veterinary quarantine permit issued
by Iran’s Veterinary Organization, (we may
obtain this for you when required)
 Preparing the proper standard travel cage,
tailored to your pet's size and breed.

Pet Transport Services