Q: Insurance

Q: Are shipments insured? A: Yes. All cargo shipped by air is covered by international airline liability insurance at no extra cost to you, in full accordance with global conventions. In the unlikely event of loss or damage, the carrier airline will compensate you up to USD 30 per kilogram of gross weight completely free of charge -no paperwork on your part! This standard coverage is included in your freight rate from day one, giving you valuable peace of mind right out of the gate.

Q: Pets

Q: Can I ship my pet unaccompanied by air freight? A: Yes. At Tehran Freight, we make safe pet relocation possible via air cargo (unaccompanied). With our dedicated Pet Travel team and full IATA regulations compliance, your beloved companion will travel in complete safety and comfort. To proceed smoothly, the following requirements and documents must be prepared:  Valid veterinary health certificate -to be reviewed first to confirm the requested route is feasible,  Import Permit for some destination countries (If any),  Rabies test result and valid vaccination card,  Export veterinary quarantine permit issued by Iran’s Veterinary Organization, (we may obtain this for you when required)  Preparing the proper standard travel cage, tailored to your pet's size and breed.

Question 1

General

Accepted Answer

Q: I am flying as a passenger with Airline A on
date B to destination C. Will my cargo be
transported on the same flight and airline, and
reach my destination on the same date and
time?

A: The answer is No.
Passenger transportation and air cargo (freight)
services are entirely independent of one another
and operate separately. Your cargo will not be
necessarily shipped on the same aircraft as your
passenger flight, even if booked with the same
airline and on the same date.

Q: How can I insure my cargo?

A: In case of damage, any shipment sent by air
is, according to the international conventions
governing air transport, automatically covered
by the carrying airline for free (without any
additional charge), up to a limit of US$30 per
kilogram of gross weight. Therefore, it can
probably be said the majority of the shipments -
around 99% do not need any additional
insurance coverage. You can ship confidently
knowing your goods are insured from the start.

Q: Do I have to pay customs duties at the
destination?

A: This question requires a bit of explanation,
but in short: Shipments sent under the category
of "used personal effects" or "household goods
and personal belongings" are, in most
destination countries, exempt from customs
duties and taxes. This exemption applies
because these items are considered to have no
commercial value, allowing customers to move
their personal belongings internationally without

Page 2 of 5

incurring additional charges.

Q: Will my shipment be delivered to my home
at the destination?

A: No. Air freight services cover transportation
from the shipper’s door at origin to the customs
warehouse at the destination airport. In other
words, this is a DoortoAirport service. By
regulation, the clearance of shipments
containing personal belongings must be carried
out directly by the consignee. One of the
consignees listed on the airway bill can simply
visit the customs office at the destination airport
and, through a short process lasting only a few
minutes, easily clear the shipment.

Q: Can oversized household items such as
furniture or piano be shipped by air?

A: Yes. Shipping large or heavy household items -
such as pianos, furniture, bedroom sets, etc.
requires custom-built wooden crates tailored to
the exact size and dimensions of each item. This
ensures maximum safety and protection during
transport, while also allowing optimal use of
internal crate space, and remaining empty
spaces inside the crate can be efficiently filled
with smaller items to optimize capacity.

Q: What is the difference between air freight
and sea freight?

A: Beyond the obvious factor of speed, these
two shipping methods differ in several
fundamental ways. Some of the most important
differences include:
Charges in sea freight are primarily volume-
based, determined by the device (container)
space utilized (CBM), with weight rarely
affecting the rate. In air freight, pricing is
calculated using chargeable weight -the higher
of actual weight or volumetric weight (based on
package dimensions). Standard air freight
packages are restricted to a maximum height of
160 cm. Sea freight allows palletized cargo up to 260 cm in height for optimal container loading.
For large scale cargo moved via dedicated
freighter aircraft under Charter Party terms, air
freight height restrictions are significantly
relaxed, varying by aircraft type and less
restrictive.
For a full and detailed comparison of the two
methods, please read a comprehensive guide in
the Blog section. It covers every key question
and is strongly recommended to read through.

Q: How is the cost of international air freight
calculated?

A: The main part of the air freight cost is the
freight charge itself, which is calculated based
on weight. In other words, unlike sea freight -
where the rate is essentially sold based on a
fixed loading space- air freight charges are
inherently “weight-based.” However, it is
important to note that compartments space in
aircrafts is limited, therefore the volumetric
weight (or chargeable weight) of the shipment is
also calculated by measuring the external
dimensions of each package and applying the
standard formula. The result is then compared
with the shipment’s actual gross weight, and
whichever weight higher becomes the basis for
calculating the air freight charge.

Q: How long does air freight delivery take?

A: The transit time for air cargo varies between 2
to 10 days, depending on several factors,
including the flight schedules of airlines
operating on the requested route, whether the
destination is within the carrier’s direct flight
network (online) or requires interline
connections (offline), and seasonal traffic
conditions (low season vs. high season). On
offline routes, this timeframe may extend to
more than two weeks.
However, on high-demand and frequently
serviced routes, the typical transit time is usually
between 4 to 8 days.

Q: How do air freight companies track cargo?

A: For every shipment dispatched by air, a set of
labels -known as tags- is printed at the time the
Air Waybill is issued, with one tag for each
individual package. These tags, which are
attached to every piece of the shipment, contain
a unique Barcode or QR code that includes key
information such as the Air Waybill number,
origin and destination airport codes, potential
transit points (if any), as well as the gross weight
and number of packages. In addition, details of
all cargo loaded onto each flight are transmitted
via telex or other online communication systems
to the destination station and any transit points
along the route.
Together, these proceedings and supporting
arrangements enable real-time cargo tracking
for both airlines and their customers.

Q: How do shipping costs differ between
countries?

Air freight rates are primarily driven by distance
and the specific route millage between origin
and destination airports. In addition to the base
rate, two critical variable components
significantly influence the final cost:
 Fuel Surcharge: adjusted regularly in line
with global jet fuel price fluctuations.
 Security Surcharge: applied uniformly to
cover mandatory aviation security
screening and procedures.
Together, route distance, fuel surcharge, and
security surcharge form the core pillars of
international air freight pricing.

Q: What typically causes delays in air cargo
delivery?

A: The term “delay” is not entirely accurate
when applied to air freight. It is more
appropriate to refer to it as a “schedule
adjustment” or “flight change”. In practice,
changes to the original flight schedule are rare.

However, airlines reserve the unilateral right to
modify flight timings when operationally
necessary, and such adjustments are
unavoidable. The perception of “delays” in air
cargo stems from the inherent complexity of the
operational ecosystem. Performance depends
on a tightly interconnected chain of processes,
regulatory requirements, security protocols,
ground-handling activities, and coordination
across multiple stakeholders -all functioning as a
single, interdependent system. It is worth
highlighting that in over 95% of cases, shipments
depart and arrive exactly as per the original
confirmed booking, with no changes to the
scheduled flight date or time.

Q: What is an air waybill (AWB) and how is it
issued?

A: The Air Waybill (AWB) is the official document
of the international air freight shipments, issued
either directly by the carrying airline or by its
authorized agents at the time of cargo
acceptance. It is a detailed official document
containing shipment specifics (origin,
destination, piece count, weight, dimensions,
commodity description, and handling
instructions).

Question 2

Restriction and prohibited items

Accepted Answer

Q: What types of goods can be shipped by air?

A: In air transportation, apart from packaging
size restrictions (especially regarding the height
of packages), there is almost no limit on
acceptable weight. Therefore, almost any goods
can be shipped by air as long as they are:
- not restricted or prohibited by the customs
regulations of the origin or destination country,
- not banned by the transporting airline, and
- not classified as “Dangerous Goods” under the
9 classes defined by IATA for air transportation.

Q: What are the weight and size restrictions for
air freight?

A: Contrary to common belief, air transport has
no fixed weight limit. As long as the total height
of packages (or palletized loads, including the
pallet base) does not exceed the maximum
allowable loading height of 160 cm, almost any
shipment can be accepted and transported by
air. For exceptionally large or heavy
consignments, the only practical limitation is the
capacity of each individual flight. In such cases,
the shipment may simply be split and
transported across multiple consecutive or
scheduled flights -ensuring delivery without
compromise.

Q: Which items are prohibited in personal
belongings from air shipment?

A: The following items are strictly prohibited
from being transported by air in personal
belongings:
- Explosives and pyrotechnics
- Flammable solids and liquids
- Batteries
- Sprays (aerosols)
- Adhesives and paints
- Liquids in general
- Powders and pastes in general
- Perishables
- Frozen food items
- Pharmaceutical products in large amounts
more than prescribed quantity for personal use
only.
- Passports (whether belonging to the passenger or third parties)
- Gemstones, gold coins, securities, and cash
- Antiques and authentic works of art
- Handwritten manuscripts and original artwork
- Radio and telecommunications equipment,
receivers
- Narcotics and psychotropic substances
- Alcoholic beverages
- Gambling devices and equipment
- Firearms of any kind
For the complete and up-to-date list of
prohibited and restricted items, please refer to
the “Additional Information” section.

Q: Is it permitted to ship cosmetics and
personal care products by air as personal effect
shipment?

A: Some cosmetics products are strictly
prohibited because they fall under one of the 9
classes of Dangerous Goods, such as nail polish
and nail polish remover (acetone), hair dye and
oxidants/peroxide developers, all types of
aerosols and sprays, perfumes and colognes, etc.
Such products cannot be accepted in air freight
as personal effect shipment under any
circumstances.

Q: Is it permitted to ship liquids by air?

A: No, the acceptance and transport of liquids in
personal effects shipments is generally
prohibited.

Q: Is it possible to ship food items by air?

A: It is strongly recommended to refrain from
including any food items -whether perishable or
non-perishable- in air freight shipments.

Q: Can I ship medicines by air?

A: The acceptance and shipment of medicines in
large or non-standard quantities -whether over-
the-counter (OTC) or prescription drugs such as
painkillers and antibiotics- is not permitted.

Can rice be shipped in large quantities ?

A: The answer to this question largely depends
on factors such as the customs regulations of the
destination country and the quantity of rice
relative to the total volume of the shipment. For
example, amounts in the range of 20-30 kg for
personal consumption within an air shipment
with a gross weight of approximately 70 to 100
kg may be acceptable, depending on the
intended destination.

Q: Can bulky household items such as furniture,
pianos, etc. be shipped by air?

A: Yes, acceptance and shipment of large and
heavy items such as piano, furniture, bedroom
sets, sideboards, display cabinets, etc. is fully
possible. These items require the construction of
custom-made wooden crates precisely tailored
to the dimensions of each piece. This ensures
maximum protection and safety of the goods
during transport while optimizing the use of any
empty space inside the crate, allowing smaller
items to be packed alongside if needed and
feasible. With professional custom crating, even
your most valuable and oversized household
items can be moved safely and efficiently by air.

Q: Is it permitted to ship carpets by air?

A: Yes, both hand-knotted and machine-made
carpets can be shipped by air, provided that the
total area remains within the limits specified by
customs authorities for personal/household use
in personal effects shipments.

Q: What are the conditions for shipping
Dangerous Goods (DG) by air?

A: Dangerous Goods in air transport are
classified into 9 distinct classes, each having its
own highly specific regulations regarding
permitted quantities, special packaging
requirements, etc. This is an extremely broad,
complex, and specialized subject that cannot be
fully covered here.
For your general awareness, a brief overview of
the 9 classes of Dangerous Goods for air
transport is provided here.

The very first step in shipping Dangerous Goods
by air is to submit the Material Safety Data
Sheet (MSDS). You can find detailed information
about the MSDS requirements and the full
process in a dedicated article titled “Conditions
for Shipping Dangerous Goods by Air” in the
relevant section.

Question 3

Cargo acceptance steps and procedures

Accepted Answer

Q: What are the steps for air shipping from Iran
to international destinations?

A:
1- Feasibility assessment for the availability
and suitability of service provisions in the
requested route.
2- Submission of preliminary cargo details
(essential information) including estimated
weight, type and nature of goods,
quantities, dimensions, and the estimated
value of the shipment.
3- On-site inspection for high-volume, heavy,
or diverse cargoes (e.g. furniture or bulky
household items), will be provided. With
sharing your address and location, a free of
charge visit for accurate assessment will be
also scheduled.
4- Quotation for total estimated shipping
costs.
5- Review and confirm the quoted estimated
costs.
6- Providing the necessary information for
official cargo acceptance and issuance of
the Air Waybill (AWB).
7- Schedule convenient date and time for
collection, and share the exact pickup
address and location for seamless
arrangements.
8- Completion of the formal application
(introduction/request) form.
9- Receiving a softcopy of Air Waybill via
email, WhatsApp, or preferred messaging
platform.
10- Settle the agreed charges and receive your
booking confirmation along with a direct
online tracking link from the carrier’s
website (using your Air Waybill number).
11- Forwarding the Air Waybill and booking
details to the consignees.
For your information, the list of required items
and documents for shipping personal effects
and household goods is provided here. You can
track all stages of your shipment directly on the
Tehran Freight website using your tracking code
(same as Air Waybill number). Real-time online

tracking of your cargo is available here.

Q: What documents and information are
required to ship personal effects from Iran to
other countries?

A: To send personal belongings by air, the
following must be provided:
1. A softcopy of the shipper’s passport
2. The s shipper’s full address
3- Exact name and family name of the
consignee(s) to be accurately printed on the Air
Waybill, including ZIP code, email address,
landline and mobile phone numbers, passport
number or any other official ID card number of
the consignee(s).

Q: What documents and information are
required to ship non-commercial product
samples from Iran to other countries?

A: For shipping of non-commercial product
samples, the following must be provided:
 Preparation of an official request letter
addressed to the airport customs authority,
stating the purpose of sending your
manufactured product sample to the
specified destination and authorizing Tehran
Freight to proceed with all required customs
formalities on your behalf.
A downloadable, editable template of the
introduction letter for non-commercial samples
is available here.
 A clear image of the goods or the product
catalog
 A proforma invoice for the goods (in Iranian
Rial)
 Identifying the goods’ value in USD or the
official currency of the destination country,
required for preparing the invoice to be
submitted to destination customs
 Ensuring that the consignee or buyer at the
destination is able to clear the shipment
through customs upon arrival.

Q: What documents and information are
required for commercial air export shipments from Iran to other countries?

A: For exporting the commercial goods, the
following must be provided:
 Preparation of an official request letter
addressed to the airport customs authority,
stating the purpose of exporting your
manufactured products to the specified
destination and authorizing Tehran Freight as
the official representative to complete all
required customs formalities on your behalf,
To download an editable template of this
customs introduction letter for commercial
exports click here.
 Providing an image of the goods or the
product catalog,
 Submitting a commercial invoice in Iranian
Rial along with a detailed packing list,
 Declaring the goods’ value in USD or the
official currency of the destination country
(required for preparing the invoice to be
submitted to destination customs),
 Ensuring that the consignee or buyer at
destination is able to clear the shipment
through customs upon arrival.
 Providing the consignee’s EORI number for
exporting commercial goods to European
destinations (mandatory for import customs
clearance in the EU.

Q: What documents and information are
required for commercial air import shipments
to Iran?

A: To import commercial goods by air (into Iran),
the following documents must be provided:
 Providing a Proforma Invoice issued by the
foreign seller, preferably including the HS
Code (customs tariff code) of the goods,
 Providing a detailed packing list clearly
stating: gross weight of the shipment, type
and number of packages, and most
importantly exact dimensions of each
package in centimeters,
 Providing a clear image of the goods or a complete product catalog containing full and
accurate technical specifications,
 Providing official Import Order (Registration)
completed in the Comprehensive Trade
System (NTSW)
The official portal for registering imported goods
is available here. Alternatively, you may directly
visit the official website: https://ntsw.ir
 In case the purchase term is Ex-Work and
Tehran Freight is required to pick up the
shipment from the door of the seller or
supplier's warehouse at the origin; it is
mandatory to provide the exact address of
the delivery/pickup location in order to
estimate the cost of cargo collection.

Q: Can I also send goods other than personal
belongings for my individual business at the
destination?

A: Yes, provided the following conditions are
met, you may send other goods separately (in
addition to personal belongings) that are related
to your individual business in your country of
residence:
 The goods must be manufactured in Iran.
 The goods must be brand-new not second-
hand.
 Entry of the goods must be permitted and
approved by the customs authorities of your
country of residence, based on the officially
registered business you hold there.
 The destination country’s Customs must
have no objection to the entry of
commercial goods originating from Iran,
taking into account the existing sanctions
regime.
 Before taking any action in this regard, make
sure and verify in advance -with supporting
evidence and reliance on the permits
obtained for registering and establishing the
said business from the relevant local
authorities (The shipment can actually be
cleared through customs at the destination).

Q: Is it possible to ship professional related
tools (equipment) for use at my destination?

A: Yes, in addition to your personal belongings,
you may separately ship professional tools and
equipment related to your individual business or
profession to the designated destinations,
provided the following conditions are met:
 You must provide valid supporting
documents to the customs authorities of
both the origin and destination countries,
obtain official approval from both sides
confirming the professional tools relate to
your export and import profession.
 The entry of these items must be permitted
and unrestricted by the customs authorities
of your country of residence, based on your
registered business or professional activity in
that country.
 The customs authorities of the destination
country must approve the entry of non-
personal and possibly second-hand goods
originating from Iran, with regards to the
applicable sanctions.
Prior to taking any action, make sure in advance
that your shipment can be cleared by the
relevant local customs authorities at the
destination based on the permits or approvals
obtained for initiating and operating your
business/profession there.

Q: What should I do if my cargo gets lost at the
airport?

A: The loss of accepted cargo within airport
premises is extremely rare. According to
officially published global statistics, the volume
of shipments goes missing after being cleared
and accepted by customs at the origin airport
represents a negligibly small and statistically
insignificant percentage. Therefore, this concern
is essentially unwarranted, and dwelling on it
only creates unnecessary anxiety.
That said, in the highly unlikely event that such a
situation arises, customers can take the
appropriate steps and procedures outlined in
the “Additional Information” section of our

Page 6 of 2

website.
Our team fully support you throughout the
tracing and resolution process to ensure a swift
and satisfactory outcome.

Q: How to avoid customs penalties (or extra
charges)?

A: Let us first remove the term “penalty” and
clarify the question.
The relatively small amounts that consignees
occasionally pay at the destination airport -
which are often mistakenly referred to as
“customs penalties”- are, in the vast majority of
cases, not “penalty” at all. These charges are
indeed the standard fees for issuing the
required clearance documents, such as the
required documentation for customs clearance,
delivery order, and warehouse receipt, in
accordance with the official tariff applicable at
the destination country. In other words, they
are normal and fully legitimate handling &
documentation costs, not penalties.

Question 4

Packing

Accepted Answer

Q: What packaging is suitable for my cargo?

A:
In general, packaging should be appropriate to
the nature of the goods and the sensitivity and
vulnerability of the cargo. Regardless of the
nature of the goods, a very important point in
cargo packaging is that, as long as the items
must be packed are not damaged, the cargo
should be packaged with the least possible
volume and occupied space in order to reduce
the volumetric weight and, as a result, reduce
shipping costs.
 Non-sensitive clothing and personal
belongings: in a suitcase or carton with
enough acceptable strength.
 Decorative items, tableware sets and fine
chinaware (porcelain): Preferably packed
in their original cartons with expanded
polystyrene foam custom-molded foam. In
other case, every single piece must be
individually wrapped in protective foam or
bubble wrap, carefully placed inside
sturdy cartons, and finally palletized,
securely strapped, and shrink-wrapped for
maximum protection.
 Kitchenware: Preferably in original boxes,
otherwise wrapped inside protective
cartons.
 Heavy items such as pianos, sofas,
bedroom sets, buffets, display cabinets,
etc.: Such pieces require custom-built
wooden crates precisely tailored to their
exact dimensions for ultimate protection,
or, whenever feasible, professionally
secured and braced on pallets with strong
strapping and padding.
 Exquisite hand-knotted rugs: Preferably
gently folded and nestled inside protective
suitcases or sturdy cartons.
 Machine-made carpets: Neatly rolled,
protected in their original covers or
wrapped in high-quality nylon sheeting.

Q: How to properly pack a shipment for air freight ?

A: Any proper, standard-compliant packaging
for the safe transport of any cargo via air -
regardless of the nature or value of the goods
must meet the following key requirements:

 The packaging itself and materials must
be specifically selected to match the
type and requirements of the enclosed
items.
 High-grade and premium-quality
packaging materials and accessories
should be used.
 The packaging must provide the
necessary structural strength and
durability -proportionate to the type
and weight of the goods- to fully protect
the contents.
 It must withstand physical impacts,
including potential drops from a
specified minimum height during
handling, loading, and transport
operations.
 The outer wrapping and covering must
feature a cohesive, high-integrity
structure that is fully resistant and
impermeable to environmental factors,
adverse weather conditions,
precipitation (even in open-air
environments), dust, and other airborne
contaminants.
For detailed information, please refer to
complete “Standard Packaging Guide” here.

Q: Is on-site packaging at my home or location
available?

A: Yes. We offer professional on-site packaging
services directly at your home, office, or
wherever your shipment is located -provided
that there is sufficient indoor and outdoor space
to safely carry out the packing process, and a
suitable time slot and accessible location for
Tehran Freight packing team.

Can i deliver my shipment as it is, without additional packaging?

A: Yes, it is possible in certain cases. If the
operational guidelines and acceptance
regulations and instructions of the carrier airline
permit Tehran Freight to accept the goods in
their current condition, your shipment could be
received and forwarded without additional
packaging -or with only minimal packaging that
meets the basic required standards. In such
cases, you are requested to sign a written
undertaking letter in which you, as the shipper,
formally accept full responsibility for any
potential damage or loss that may occur during
handling and transport all the way to the final
destination.

Q: How to properly pack a shipment for air
freight?

A: Any proper, standard-compliant packaging
for the safe transport of any cargo via air -
regardless of the nature or value of the goods
must meet the following key requirements:
 The packaging itself and materials must
be specifically selected to match the
type and requirements of the enclosed
items.
 High-grade and premium-quality
packaging materials and accessories
should be used.
 The packaging must provide the
necessary structural strength and
durability -proportionate to the type
and weight of the goods- to fully protect
the contents.
 It must withstand physical impacts,
including potential drops from a
specified minimum height during
handling, loading, and transport
operations.
 The outer wrapping and covering must
feature a cohesive, high-integrity
structure that is fully resistant and
impermeable to environmental factors,
adverse weather conditions,

Page 4 of 8

precipitation (even in open-air
environments), dust, and other airborne
contaminants.

Question 5

Routes

Accepted Answer

Q: Which destinations are available for air
freight shipping?

A: Currently, freight shipping services to most
destinations with significant Iranian diaspora
communities worldwide is provided by Tehran
Freight. Here are some of destinations:
Canada: Toronto, Montreal, Vancouver, Calgary,
Edmonton, Winnipeg, Halifax, Ottawa, …
United States: Los Angeles, San Francisco,
Houston, Dallas, Austin, El Paso, Philadelphia,
Pittsburgh, Washington D.C., Baltimore,
Orlando, Miami, New York, Newark, Chicago,
Boston, Atlanta, Denver, Detroit, Cleveland,
Charlotte, Memphis, Seattle, Phoenix,
Huntsville, ...
Australia: Sydney, Melbourne, Adelaide,
Brisbane, Perth, ...
New Zealand: Auckland, Christchurch,
Wellington, ...
United Kingdom: London, Manchester,
Birmingham, Newcastle, Aberdeen, Glasgow,
Edinburgh, ...
United Arab Emirates: Dubai, Sharjah, Abu
Dhabi ...
Plus, all major capitals, metropolitan areas, and
key European cities in Schengen and
Scandinavia zones.
For an up-to-date list of available destinations
from Iran, click here.

Q: Can I ship personal belongings from abroad
back to Iran?

A: Yes, at Tehran Freight, we currently offer
inbound air cargo services for personal effects
and household goods from Canada and the
United Kingdom. We are rapidly expanding to
additional international origins in the very near
future.

Q: Do we only accept shipments from Tehran,
or can cargo be sent from other cities in Iran as
well?

A: Not at all -we are re nationwide! Tehran
Freight proudly serves customers across all
cities of Iran. Our clients can take full advantage
of our premium air freight services to
destinations worldwide. No matter where you
are, shipping with Tehran Freight is always
convenient, reliable, and hassle-free!

Q: Is online shipment tracking available?

A: Yes. Stay informed 24/7 with Tehran Freight’s
advanced online tracking system!
You can easily track your shipment online either
on the carrier airline’s official website or right
here on our platform in the “Tracking Shipment”
section. Simply select the relevant airline, enter
your Air Waybill Number, and instantly access
up-to-the-minute status updates, including:
 Current cargo reservation and flight
details,
 Scheduled flight numbers,
 Estimated departure date and time from
the origin airport,
 Arrival and departure times at any
transit/transfer points,
 Expected arrival date and time at the
final destination airport.
Any changes will be also reflected live and
instantly, giving you complete peace of mind
and full control over your cargo’s journey.

Question 6

Costs

Accepted Answer

Q: How much will it cost to ship my cargo per kilogram ?

A: At Tehran Freight, every weight bracket
comes with its own tailored pricing structure.
We don't believe in one-size-fits-all -instead,
based on the dimensions of your packages and
the estimated weight, a comprehensive, binding
package quote will be provided which covers the
full cost of air shipment.
Transparency is our edge. We do not just share
rates; but present you how the break down
(quote) is calculated, so you understand every
element to maximize value and benefit from the
money you spend on total shipping costs.

Q: How much does standard packaging cost?

A: Every shipment is unique -and so is the
packaging price. At Tehran Freight, packaging
costs are always tailored precisely to your
specific cargo. There is no fixed tariff, because
the final price depends entirely on the actual
materials and labor required for safe, airline-
compliant protection of your items. Here are the
key factors that determine the cost:
 Type and quantity of protective
materials used (e.g. foam sheets, bubble
wrap, Plastifoam sheets, corner
protectors)
 Number of cartons, wooden crates, or
pallets (if required)
 Amount of strapping tape and wrapping
 Whether custom-built wooden cases or
specialized cradles are needed
 Total time and expertise invested by the
packing team

Q: Will I have to pay any fees when my
shipment is delivered at the destination?

A: The answer requires a bit of explanation. In
short, for shipments classified as “used personal
effects” or “household goods”, you will almost
always be exempt from customs duties and
taxes at the vast majority of destination
countries. Because these items have “no
commercial value” (pre-owned belongings), customs authorities worldwide typically clear
them duty-free and tax-free.

Q: Is there any charge for an on-site visit and
consultation?

A: No. In case your shipment includes bulky,
heavy, fragile, or high-value items that require
precise measurement, accurate cost estimation,
and expert consultation on the optimal
packaging and shipping solution, Tehran Freight
expert team directly approaches to your
location at no cost whatsoever. This
complimentary on-site visit (scheduled at your
convenience) includes measurement and
volume/weight assessment, customized
packaging recommendations, preliminary
quotation for both packaging and air freight,
and professional guidance to ensure maximum
protection and cost-efficiency.

Question 7

Insurance

Accepted Answer

Q: Are shipments insured?

A: Yes. All cargo shipped by air is covered by
international airline liability insurance at no
extra cost to you, in full accordance with global
conventions. In the unlikely event of loss or
damage, the carrier airline will compensate you
up to USD 30 per kilogram of gross weight
completely free of charge -no paperwork on
your part! This standard coverage is included in
your freight rate from day one, giving you
valuable peace of mind right out of the gate.

Question 8

Pets

Accepted Answer

Q: Can I ship my pet unaccompanied by air
freight?

A: Yes. At Tehran Freight, we make safe pet
relocation possible via air cargo
(unaccompanied). With our dedicated Pet Travel
team and full IATA regulations compliance, your
beloved companion will travel in complete
safety and comfort. To proceed smoothly, the
following requirements and documents must be
prepared:
 Valid veterinary health certificate -to be
reviewed first to confirm the requested route is feasible,
 Import Permit for some destination
countries (If any),
 Rabies test result and valid vaccination card,
 Export veterinary quarantine permit issued
by Iran’s Veterinary Organization, (we may
obtain this for you when required)
 Preparing the proper standard travel cage,
tailored to your pet's size and breed.

Sending shipments to Australia